Terms of use

Who you are dealing with

vitella.net is the official website of Vitella, a designer and manufacturer of orthopaedic supports based in China. It presents our product range and the fitting and care guidance linked from the QR codes on our packaging. We do not sell directly from this site; purchases are made through authorised distributors.

QR codes on packaging

The QR code on Vitella packaging identifies the product, not your individual unit, and links to information about it. Every box of a product carries the same code, so scanning it does not confirm that a particular item is genuine. The surest way to receive a genuine product is to buy from an authorised distributor.

Acceptable use

You agree not to:

• Interfere with the operation of the site, or attempt to access any part of it that is not publicly available.
• Reproduce Vitella branding, product photography, packaging or its QR codes without written permission.

Product information

Product descriptions on this site explain what our products are made of and what they physically do. They are not medical advice and do not constitute a claim to treat, cure or correct any condition. Please read our intended use guidance before using any Vitella product.

Purchases, returns and warranty

Because you buy from a distributor rather than from us, your contract of sale — including price, delivery, returns and refunds — is with that distributor, under the consumer law of your own country. Their terms apply to the purchase.

That does not remove our responsibility for the product itself. If aVitella product reaches you with a manufacturing defect, contact your distributor first; if that does not resolve it, contact us at info@vitella.net and we will deal with it directly.

Intellectual property

The Vitella name, wordmark, product designs, photography and site content belong to Vitella and may not be used without permission.

Liability

Nothing in these terms limits or excludes liability that cannot lawfully be limited or excluded, including liability for death or personal injury caused by negligence, for fraud, or any statutory consumer rights you have that cannot be waived.

Subject to that, we are not liable for indirect, incidental or consequential loss arising from use of this site, and our total liability in connection with the site is limited to the amount you paid for the product concerned.

Governing law

These terms are governed by the laws of the People's Republic of China, and the courts of the People's Republic of China have jurisdiction over any dispute arising from them.

If you are a consumer, this does not deprive you of the protection of the mandatory consumer-protection laws of the country where you live, nor of your right to bring proceedings there where local law gives you that right.

Changes

We may update these terms. The date at the top of this page shows when they last changed. Continuing to use the site after a change means you accept the updated terms.

Questions

Email info@vitella.net.