Counterfeit report
Report a suspected counterfeit
Counterfeit supports use unknown materials against your skin, and they undercut the distributors who stock the real thing. If something is not right, telling us is the fastest way it gets dealt with.
What to look for
Signs of a fake
- No authenticity label on the packaging at all.
- A code that returns “not a registered Vitella code”.
- A code that has already been checked dozens of times.
- Printing that is blurred, misaligned, or a different blue from the wordmark.
- Material that feels stiff, plasticky, or smells strongly of solvent.
- A price far below what authorised distributors charge.
What happens next
We trace the code
If the label carries a real code, its scan history tells us which batch it belongs to and where else it has been checked.
We contact the seller's platform
Where stock is being sold through a marketplace, we file with the platform's brand-protection process.
We come back to you
You will hear what we found. If you bought a counterfeit believing it was ours, we will help you make the case for a refund.
Prefer to send photographs?
Email us directly and attach pictures of the packaging, the label and the product itself. Photographs help enormously.
info@vitella.netReport form
Tell us what you found
Include where you bought it, what you paid, and the code from the label if there is one.
We use what you send only to investigate the report. See our privacy notice.